CUSTOMER SERVICE
BACKORDERS
Backorders can sometimes occur within the Kawasaki Warehouse, any backorders will be notified to you within 2 working days.
REFUNDS
No parts may be returned for credit or adjustment without authorisation.
You must first contact us and request a returns authorisation number and returns address and a brief reason for the return please where possible. Failure to return with the correct authorisation number or if you return to an unauthorised address and we shall not pass credit. When contacting us please always state your order/invoice number which can be found on the email sent from us that confirmed your order. Should any goods be supplied by us in error we must be notified within 14 days from delivery, we will cover return costs and exchange or credit in full as agreed between customer and Kawasaki.
No returns are accepted in any case, thirty days after date of delivery.
Items which are sold in clear sealed packaging must be returned in the same unopened sealed packaging to qualify for any refund as many Kawasaki parts are perishable and must also be in a condition to be sold on as brand new.
FAULTY GOODS, REJECTS:
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. You have the right to reject your item and get a refund within 30 days of purchase.
If you’ve owned the item for less than six months. Items that are deemed of unsatisfactory quality, unfit for purpose or not as described may receive either a full refund or replacement as agreed.
If you buy a product that turns out to be faulty, you can choose to reject it which means you can give it back and get a refund. But the law only gives you a reasonable time to do this – what’s reasonable depends on the product and how obvious the fault is.
Please contact us as soon as possible by email so that we can each keep records of communication.
We can be contacted on chris@bournemouth-Kawasaki.co.uk or 01202 635140 for all returns enquiries.